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                     FAQ

SHIPPING WITHIN CANADA

Your item(s) will be shipped via Canada Post Regular Parcel. You will then receive a tracking number. For ordered prints, please allow 4-5 weeks for delivery.

SHIPPING OUTSIDE OF CANADA?

Yes!
Please contact EricaRaynellArt@gmail.com including the item(s) you would like to purchase and the shipping address. You will receive an email with the best shipping option for you. International payments may be made via PayPall.

WHAT IS YOUR RETURN/
DAMAGE POLICY?

There are no returns or refunds. Every order will have shipping insurance included. 
In the rare and unfortunate event that your item(s) arrived damaged (water damage, broken/torn, broken frame, etc.) please contact EricaRaynellArt@gmail.com immediately with both a description of the damage and clear images. 
Upon revision of the damage and insurance claim, an art credit may be given in the same amount of the original order to be placed toward a new order. 

WHAT IS A GICLEE PRINT?

A giclee (pronounced "jhee-clay") is a digital inkjet print. It is made using a combination of pigmented inks and archival substrates (paper/canvas).
The inkjet printer blends the coloured inks as it prints to produce seamless, highly detailed prints of stunning colour and detail. A giclee should not fade for a minimum of eighty years!

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